I haven't received my product

  • Cancelling an order

    Please contact us as soon as possible if you wish to do this, as we work hard to get your order shipped quickly and have a very short window of opportunity to cancel orders. Our window is teeny tiny, so timing is of the essence. Please note during sales and flash promotions, order cancellations a...
  • I had accidentally provided the wrong address, what should I do?

    If you had provided us with the wrong address, please email our support team immediately with the correct address and your order number. You may also forward a copy of your order confirmation receipt to us along with the aforementioned articles. Orders that have already been shipped out (usually...
  • I would like to make changes to my order

    If you would like to make changes to your order, you may email our support team with the changes you would like to make. However, do take note that this is only applicable if you had made the order within the past 24 hours. Please forward a copy of your order confirmation receipt to our customer ...
  • When is my item going to ship?

    Most of the year we ship items within 2-5 business days of the order being placed. During promotions or high volume times this processing time may increase, for the most up to date processing times please check our shipping page or the thank you page (you can easily access this page via the link...
  • Where is my tracking number?

    Your tracking number will be updated via email once your package has been shipped. If you are unable to find the tracking number update, do check the spam and promotional folders of your email dashboard.