Payment related queries

  • Are import taxes included in my order?

    Our product prices do not include VAT or import tax for your country. Do send an email to our support team for tax fee waivers and we will do our best to help you.
  • Currency conversion fees

    All orders are processed in USD at zero extra cost on your end. If there are slight discrepancies between the amount reflected on your bank statements and your order confirmation receipt, this is oftentimes due to the processing fees charged by your bank. Do let us know if you have any more quest...
  • I think I was billed twice

    It's possible, but you're most likely just seeing 2 or more authorizations. Please remember that every time you attempt to make an order, your card will be authorized for the total amount of the order. However, an authorization is not a charge! Any unnecessary authorizations will fall off your st...
  • My order won't go through

    Did you make payment via PayPal? Sometimes your credit card's issuing bank limits payments made internationally to merchants online. Try checking out with PayPal, that should solve the issue. You are not required to have an existing account on PayPal to make a purchase. To checkout as a guest, cl...
  • Why have I not received my refund?

    Refunds may take from 3 to 7 business days to be credited back into your account. This is due to how each bank conducts their cross-border transaction policies. If you have not received your funds longer than the aforementioned duration, please contact your local bank with the details of your ord...